Privacy Policy

1. Introduction

LA Towing & Roadside Assistance ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our towing and roadside assistance services throughout Los Angeles County.

2. Information We Collect

We collect information that you provide directly to us when requesting our services:

Personal Information

• Name and contact information (phone number, email address)
• Location information (pickup and drop-off addresses)
• Vehicle information (make, model, year, license plate)
• Payment information (credit/debit card details)
• Service history and preferences

Automatically Collected Information

• Device information and IP address
• Browser type and version
• Pages visited and time spent on our website
• Referring website addresses
• Location data when you use our mobile services

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing towing and roadside assistance services
• Processing payments and sending receipts
• Communicating service updates and arrival times
• Improving our services and customer experience
• Sending promotional materials (with your consent)
• Complying with legal obligations
• Preventing fraud and ensuring service security
• Analyzing service usage and performance

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We share information with third-party service providers who assist us in operating our business, including payment processors, dispatch systems, and communication platforms.

Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission using SSL/TLS technology
• Secure payment processing systems
• Regular security assessments and updates
• Limited employee access to personal information
• Secure data storage and backup systems

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records are typically retained for 7 years in accordance with business and legal requirements.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request your data in a portable format

To exercise these rights, contact us at help@towing.la or (424) 325-7495.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze site usage, and deliver personalized content. You can control cookies through your browser settings, though disabling cookies may limit website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised date. We encourage you to review this policy regularly.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: